Support
Welcome to FunnyCamera support. If you need help with the App, subscriptions, permissions, or feature usage, please review the information below or contact us directly.
We usually reply within 1–3 business days. Please include your device model, iOS version, and a brief description of the issue.
1. Getting Started
- Dual Camera – capture front and back cameras at the same time. Some devices do not support dual video recording.
- Watermark Check-in – add time, location, and template watermarks to your photos.
- Creative Editor – edit photos with stickers, text, collage, crop, and export tools.
- My Records – view locally saved works and check-in history on your device.
2. Permissions
If a feature is unavailable, check iOS Settings and make sure the required permission is enabled for FunnyCamera:
- Camera – required for capture features
- Microphone – required for video recording with sound
- Photo Library – required for importing and saving content
- Location – optional, used only for watermark/check-in location details
- Notifications – optional, used for local reminders
3. FunnyCamera Pro
Pro unlocks advanced export, watermark templates, creative assets, long-image stitching, and expanded dual-camera options.
- Weekly Pro – auto-renewing every week
- Yearly Pro – auto-renewing every year
- Payment is processed by Apple through your Apple ID
- Use Restore in the App if you changed devices or reinstalled
- Manage or cancel subscriptions in iOS Settings > Apple ID > Subscriptions
4. Common Issues
- Subscription prices not loading – make sure you are connected to the internet and signed in with a valid Apple ID. New subscriptions may take time to become available in sandbox or App Store environments.
- Restore did not work – confirm you are signed in with the same Apple ID used for purchase and try again from the subscription page.
- Dual camera unavailable – your device may not support multi-camera capture or dual video output.
- Photos not saved – verify Photo Library permission is granted and storage space is available.
- Location not shown on watermark – enable Location permission and make sure location access is allowed while using the App.
5. Data & Privacy
FunnyCamera is designed to work primarily on your device. We do not operate user accounts or cloud sync in the current version. For more details, see our Privacy Policy.
6. Legal
7. Refunds
Purchases made through the App Store are handled by Apple. For billing or refund requests, please contact Apple Support or use reportaproblem.apple.com.
技术支持
欢迎使用 FunnyCamera 技术支持页面。如你在使用应用、订阅、权限或功能时遇到问题，请先查看下方说明，或通过邮箱联系我们。
我们通常会在 1–3 个工作日内回复。来信请注明设备型号、iOS 版本，以及问题的简要描述。
1. 功能介绍
- 双摄：同时记录前后摄像头画面；部分设备不支持双路录像。
- 水印打卡：为照片添加时间、地点和场景模板水印。
- 创意编辑：支持贴纸、文字、拼图、裁剪与导出。
- 我的记录：在本地查看作品与打卡历史。
2. 权限说明
若功能无法使用，请在 iOS「设置」中检查 FunnyCamera 的相关权限是否已开启：
- 相机：拍摄功能必需
- 麦克风：录像收音必需
- 相册：导入与保存作品必需
- 定位：可选，用于水印/打卡地点信息
- 通知：可选，用于本地提醒
3. FunnyCamera Pro
- 周度 Pro：按周自动续订
- 年度 Pro：按年自动续订
- 付款由 Apple 通过 Apple ID 处理
- 换机或重装后，可在 App 内点击「恢复」
- 可在 iOS「设置 > Apple ID > 订阅」中管理或取消
4. 常见问题
- 订阅价格加载不出来：请确认网络正常且已登录 Apple ID；新订阅在沙盒或 App Store 环境可能需要一定时间生效。
- 恢复购买无效：请确认使用的是购买时的同一个 Apple ID，并在订阅页重试恢复。
- 双摄不可用：当前设备可能不支持多摄或双路录像。
- 照片未保存：请检查相册权限及设备存储空间。
- 水印没有地点：请开启定位权限，并允许在使用 App 期间访问位置。
5. 数据与隐私
FunnyCamera 以本地使用为主，当前版本不提供账号与云端同步。详情请见 隐私政策。
6. 法律信息
7. 退款说明
通过 App Store 完成的购买由 Apple 处理。如需账单或退款协助，请联系 Apple 支持，或访问 reportaproblem.apple.com。